Sixteen years ago this month, BizVox Communications started business with customer experience and satisfaction at the center of the business.
At the time, many large and small telecommunication companies were moving in the opposite direction. Getting someone on the phone who could actually answer a question or help solve a problem was becoming harder.
BizVox wanted to answer the phone. We wanted to help. So, we built a local team that has been supporting Charleston businesses ever since.
Sixteen years later, technology has changed considerable. Business phone systems have moved to the cloud, employees can answer calls from multiple devices, and Hosted VoIP gives businesses more flexibility than traditional telephone systems ever could.
But one thing hasn’t changed! The experience your customers have when they call your business still matters.
And so does the experience you have with the company supporting the phone system.
Here are three customer experience wins we hear about from our customers time and time again.
3 Customer Experience Wins
- Fast Response Times – Whether it’s by telephone, email or our customer portal, our customers appreciate the fast response they receive from the BizVox team.
Your Hosted VoIP system is an important part of your daily business. When you need help or a change, you shouldn’t have to navigate automated support or wonder who to contact.
Having a local team that knows your business and responds quickly keeps small issues from becoming bigger interruptions. - A Phone System That Supports a Better Customer Experience – Your customers may never know you’re using Hosted VoIP, but they’ll notice how easy or difficult it is to reach you.
Call quality, call routing, auto attendants, extensions, voicemail, and other Hosted VoIP features all contribute to the experience someone has when they call your business.
A properly designed phone system gets calls to the right person and keeps communication professional. - Local Support Behind the Technology – Hosted VoIP isn’t only about the features included with your phone system. It’s also about who is there when you need help using them.
Need to add a new employee? Change your call flow? Update an auto attendant? Have a question about a feature?
Instead of trying to figure it out yourself or calling a national support number, BizVox customers have a local team they can contact.
That’s the customer experience BizVox was built around 16 years ago, and it’s still a big part of how we support businesses today.
BizVox gives Charleston businesses one local technology partner to help manage their Hosted VoIP systems. If your current phone system, or the support behind it isn’t delivering the experience your business deserves, schedule a free consultation today.
Complete our Request A Quote form or contact us at sales@bizvox.net or 843-628-0860. We will take a look at what you’re using today and determine whether there’s a better way to keep your business connected.
