Recently, I visited a friend’s office and realized that they were using a cell phone as their business telephone. As I envisioned him and his co-workers running around the office, always trying to find this one mobile phone to conduct all business telephone calls, I thought of different reasons their business needed telephone equipment.
Telephone equipment could be needed at your business for practical and strategic reasons. Here are 7 reasons why telephone equipment matters, even in a digital-first world.
- Professional Communication — One of the first things we want as customers is for the business to answer our incoming telephone calls. We then expect to reach a real person on a reliable phone system who can assist us professionally. Having the proper telephone equipment sets your employees up for success. It also gives your business credibility and a trustworthy image.
- Improved Availability & Responsiveness — When your employees can’t be there to answer incoming calls, features such as voicemail, call forwarding, and automated attendants ensure that calls don’t get missed, even after hours. As a business owner, you can route calls to the right person or department efficiently.
- Better Client Relationships — The quick phone call to get assistance is luckily not a lost art for most business owners. And since some clients prefer talking over emailing, especially for urgent or sensitive issues, a quick phone call often clears things up faster than a chain of emails.
- Team Collaboration — Internal communication gets smoother with additional business telephone equipment features like direct extensions, conference calling, or intercom features. These things are especially helpful for remote or hybrid teams using VoIP or cloud-based systems.
- Business Features That Go Beyond Mobile Phones
- Auto-attendant (press 1 for sales, 2 for support, etc.)
- Call recording for training or legal purposes
- Integration with CRMs or help desks
- Analytics and call logs for performance insights
- Cost-Efficiency with VoIP — Voice over IP systems let you use internet-based calling—lower cost, more features. Scalable as your business grows, with minimal hardware investment.
- Security & Control –– There is a time and place for most business phone calls to be conducted. Business phone systems give you more control over this environment, data security, and usage policies compared to personal cell phones.
Do you have additional reasons why business telephone equipment matters? Here at BizVox, we’re excited to see how technology continues to evolve the business solutions that will work best for your business. Find out more about Telephone Equipment by completing our Request A Quote form or contacting us at sales@bizvox.net or 843-628-0860. BizVox – Connecting the Charleston area with confidence.
