One of the things that a lot of business owners are not aware of when it comes to business telephone service is a virtual auto attendant. It’s a telephone service that might be the correct answer for your specific business.
What is a Virtual Auto Attendant?
A virtual auto attendant allows for the incoming caller to select which person or department they’re interested in talking to in conjunction with your settings. This means instead of an employee answering and routing your incoming calls, you set your auto attendant up to direct your telephone traffic.
Businesses a Virtual Auto Attendant Works Best for
- Businesses with separate divisions — My favorite example of this type of business is restaurants who offer catering and or private parties. Picture this. The telephone rings and a potential customer wants $10,000 worth of catering. The restaurant without auto attendant has Sally the hostess answering all incoming calls. She has a line full of patrons in front of her waiting to be seated, so she jots down the name and number on a sticky note. The potential of losing that huge job has now increased terribly. With a virtual auto attendant telephone service, the caller can specifically select your catering division and speak directly to someone who can handle their needs.
- Businesses without a brick and mortar — After the pandemic a lot of offices closed. Employees began to work remotely. With a virtual auto attendant, callers can select the department they need assistance from, and business runs as usual.
- Businesses without an on-premises phone system — A great example of this is a construction company. There are many moving parts on a construction site with numerous people that handle different aspects of the business. With an auto attendant telephone system set up, calls can get routed directly to team members cellular phones.
Did we just describe the answer to your businesses telephone service needs? Is a virtual auto attendant the answer for you? Here at BizVox we’re excited to see how technology continues to evolve the business solutions that will work best for your business. Find out more about Telephone Service by completing our Request A Quote form or contacting us at sales@bizvox.net or 843-628-0860. BizVox – Connecting the Charleston area with confidence.
